Refund Policy
Thank you for choosing HearthStoneFoyer. We strive to provide you with fresh, delicious pizzas and friendly service from Manchester, United Kingdom. This Refund Policy explains how we handle refunds, cancellations, and adjustments for orders placed at hearthstonefoyer.xyz or in our restaurant, with the goal of ensuring your satisfaction while maintaining fairness to both customers and our team.
Eligibility for refunds
Refund eligibility applies to dine-in meals, takeout orders, and delivery orders placed directly with HearthStoneFoyer. To qualify, the request must be made within 7 days of purchase and must be supported by a valid receipt or order number. We evaluate each case based on the situation, including issues such as item not receiving, significant food quality concerns, or incorrect items delivered. Vegetarian and vegan options are prepared with care; if any ingredient conflicts arise, please contact us so we may offer a suitable alternative where possible.
Non-refundable items
Some items may not be fully refundable due to their nature or preparation, including but not limited to special party trays, custom pizzas, and beverages produced to order. In cases of late restaurant pickup or delivery delays caused by third-party networks, refunds or credits may be issued at our discretion after review of the order details.
How to request a refund
To request a refund, please contact our customer care team at +44 161 235 6789 or via the contact page on hearthstonefoyer.xyz. Provide your order number, date of purchase, and a brief description of the reason for the request. For in-person dining, you may also discuss the issue with a restaurant manager on duty. Our team aims to respond within 2 business days and will communicate the outcome and any applicable credit or replacement item accordingly.
Resolution options
If a refund is approved, you may choose one of the following options: a) a full or partial monetary refund to the original payment method, b) a credit toward future orders at HearthStoneFoyer for use at the next visit, or c) a replacement item of equal value from our menu, including pizza, salads, or sides. For delivery orders, refunds or credits will reflect the amount charged minus any delivery fees where applicable, in line with local regulations.
Pizza quality and food safety
We take food safety seriously. If you have concerns about food quality, please notify us immediately so we can intervene. Our cooks follow standard recipes and procedures to ensure consistency. If any ingredient is unavailable or substituted, we will inform you and offer an appropriate alternative. For any dietary restrictions, inform staff before ordering so we can accommodate your needs when possible.
Delivery and pickup timing
Delivery times depend on distance and current demand. If a delay occurs beyond our stated window, you may request a discount or credit toward a future order. In the event of significant delays, we may offer a complimentary item as a goodwill measure, subject to availability. For pickup orders, please present your receipt at the counter to speed processing of refunds or credits.
Account information and privacy
We protect your privacy and only use information necessary to process refunds or replacements. Personal data is handled in accordance with applicable privacy laws and our privacy policy. If you need to update contact details or payment methods, please visit hearthstonefoyer.xyz or speak with a team member on site.
Currency and pricing
All refunds are issued in £ in the same amount as the original purchase, unless otherwise required by local law. Tax, delivery charges, and promotional discounts are treated according to local regulations and our current promotions. If promotions affected your order, we will adjust the refund accordingly to reflect the actual amount paid.
Change of policy
We may update this Refund Policy from time to time to reflect changes in our operations or legal requirements. The latest version will be posted on hearthstonefoyer.xyz and will apply to orders placed after the posting date. Last updated: 2025-10-01. If you have questions about the policy, contact us at +44 161 235 6789.
Local contact details
Address: 33 Pizza Lane, Manchester, M1 1AA, United Kingdom. Phone: +44 161 235 6789. Website: hearthstonefoyer.xyz.
We appreciate your trust in HearthStoneFoyer as your neighborhood pizzeria. We are committed to delivering hot, fresh pizzas and courteous service, and we will work with you to resolve any concerns about your order promptly.